Mission: Boca Helping Hands (BHH) mission is to provide food, medical, and financial assistance to meet basic human needs as well as education, job training, and guidance to create self-sufficiency. Operating since 1998, BHH serves lunch 6 days a week, Monday to Saturday and a Thursday Night Family Dinner; Distributes over 5,000 pantry bags monthly to qualified individuals, Reaching over 1,000 elementary students through BHH Backpacks with 6 meals and 2 snacks for 33 weekends during the school year; Job Mentoring Program helps clients through computer classes, resume building, and online job searches; Job Training Programs include: Hospitality, Home Health Aide; CDL (Commercial Driver's License), Customer Service Representative, and IT Help Desk Technician; Resource Center helps qualified Boca residents in crisis situations with limited financial help, budget planning and referrals to other agencies; Children's Assistance Program (CAP) helps working parents with summer camp, aftercare & daycare.

Boca Helping Hands is a 501(c)(3) organization, with an IRS ruling year of 2000, and donations are tax-deductible.

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Contact Information

  http://www.bocahelpinghands.org/

  1500 Northwest First Court
Boca Raton FL 33432 

  561-417-0913


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 100.00, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS. 

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

91.3%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

5.3%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

3.2%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

4.1%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.03


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

1.44 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

14.17%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors can be reluctant to contribute to a charity when their name, address, or other basic information may become part of donor lists that are exchanged or sold, resulting in an influx of charitable solicitations from other organizations. Our analysts check the charity's website to see if the organization has a donor privacy policy in place and what it does and does not cover. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Gregory M. Hazle, Executive Director

$151,891 (1.71% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2019

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Activity data not reported from the IRS


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Boca Helping Hands reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Many of our volunteers at the time were in the category of most vulnerable. Our Volunteer Progam Manager had to recruite new volunteers to replace those that no longer felt safe from the virus.


How COVID-19 impacted the organization's operations financially:

Because we didn't know what to expect at the beginning of the COVID-19 shut down, we applied and received the PPP loan to ensure the ability to retain our staff. We received greater financial support from the community than normal, perhaps because we were seen as providing a front line response to the pandemic. Many of our contributors were not going to the grocery stores and felt that a monetary contribution would help us in our work. Some of our grantors suspended their grants or changed them to provide special support during COVID-19. Due to COVID, For the past two years we have canceled our only in person fundraising event. The first year we replaced the event with an online virtual event. The second year we chose to do a Non-Event. Both events were successful.


How COVID-19 impacted the organization's delivery of programs:

We never shut down our food programs. We changed our delivery to a drive-through service in all of our food distribution locations. Our Job Training and Mentoring programs went virtual after discussing with the schools providing instruction for our students. With the shutdown of local elementary schools, BHH Backpack program that provides students with six meals on the weekend. Food that was designated for Backpacks was provided to three local organizations to feed 400 students. These organizations included Achievement Centers for Families and Children, Boys and Girls Club of Boca Raton, and Boys and Girls Club of Delray Beach.


How this organization adapted to changing conditions caused by COVID-19:

Boca Helping Hands changed our pantry and hot meal programs to a drive-through service at our main location in east Boca Raton. Our Job Training Program went virtual with the help of the schools that were providing the classes for our students. People looking for financial help called in and were interviewed on the phone, and then asked to email or fax the necessary documentation needed to approve financial help. Our BHH Backpacks program stopped two months before the end of the school year. We took the remainder of the food from this program and helped, through the summer, three local organziations with 400 children.


Innovations the organization intends to continue permanently after the pandemic:

We intend to continue the drive-through pantry program, and lunch for the foreseeable future; we are looking at a hybrid of virtual and in person classes for our Job Training Program. We changed our BHH Backpacks program to filling boxes of food for the children, so they didn't have to bring back their backpacks each week. We have found this to be an easier way to transport the food, and the students seem to like this change. We may add a hybrid component to our in-person fundraising event, if we are able to have it in April of 2022.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
6/1/20212019 100.00
4/1/20202018 99.46
6/1/20192017 95.84
2/1/20192016 93.11

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Boca Helping Hands cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

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Largest Programs

Largest Programs



Boca Helping Hands reported its largest program on its FY 2019 Form 990 as:


$7,139,606

Spent in most recent FY

87%

Percent of program expenses


Food Center


$4,792,208

Spent in most recent FY

58%

Percent of program expenses


Food Center


$386,856

Spent in most recent FY

4%

Percent of program expenses


Job Training


$233,652

Spent in most recent FY

2%

Percent of program expenses


Job Mentoring Program


$221,802

Spent in most recent FY

2%

Percent of program expenses


BHH Backpacks


$332,528

Spent in most recent FY

4%

Percent of program expenses


Resource Center


$265,218

Spent in most recent FY

3%

Percent of program expenses


BHH Backpacks


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Boca Helping Hands is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


PROVIDE FOOD, MEDICAL AND FINANCIAL ASSISTANCE TO MEET BASIC HUMAN NEEDS AS WELL AS EDUCATION, JOB TRAINING AND GUIDANCE TO CREATE SELF-SUFFICIENCY.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


By 2023, Boca Helping Hands will be the essential community resource helping people cross the bridge from basic need to independence.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Expand the depth and breadth of our current scope of programs and services that equip clients to gain self-sufficiency through our Job Training and Resource Center programs.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Strengthen & expand our network of charitable, educational, religious and government partners aligned with our mission and vision.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Boca Helping Hands will be a learning organization with an innovative evaluation system to measure and maximize impacts.

Goal Type: Focus on core programs to achieve mission and scale back on programs not seen as core.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Earlier, this year, we contracted with the EEOC Training Institute to provide training for all of our organizational leaders in “Leading for a Respectful Environment.” All staff who had supervisory responsibility over employees or volunteers attended and provided positive feedback on the class.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Raising Awareness

What are this organization’s external mobilizaton efforts?

Boca Helping Hands (BHH) is active on all social media channels; we work with a local PR agency, the Buzz Agency for our traditional PR activities, and a digital marketing company, Into the Blue, for social media advertising. Feeding Programs: BHH participates in The United Way of Palm Beach County’s Hunger Taskforce; we collaborate with other food banks from which we receive USDA recovered food and countless community organizations who donate food. BHH backpacks: BHH works directly with the Palm Beach County School District to provide weekend meals to elementary kids; Healthcare Needs: BHH has partnered with Genesis Community Health and FAU School of Nursing using a voucher program to help our clients access medical, dental, and behavioral health needs; at community, clinics operated by both organizations. Community partners Baptist Health, First Citizens Bank, and Bank of America facilitate classes in Nutrition Basics and financial literacy.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Despite the disruptions caused by the pandemic, Boca Helping Hands has been able to continue its work in the community with the support of community partners, funders and individuals. We followed all of the CDC Guidelines to protect our staff and volunteers. We changed our pantry and hot lunch program to a drive-through service at our main location. In the initial food shortages affected the amount of food we were able to distribute and required us to pursue alternative sources. After time, our community partners, and the federal government, were able to provide the extra food needed to meet the increased demand Many of our volunteers were in the most vulnerable category to contract the virus. Because of the lack of volunteers, we had to recruit many new volunteers including people home from college. We were able to continue all of our Job readiness and Job Training Programs by converting our in-person instruction to online/virtual classes. Our partner schools also implemented online learning methods. Our BHH Backpacks weekend meal program for elementary school children was put on hold due to school closures. We were able to divert the food that would have been provided to schools to assist other community organizations, such as the Boys and Girls Club, to provide food to children out of school. Over 400 children received food each week over that period. Our Resource Center took calls and received information from client through email or fax. The funding sources through the state, county, and city provided many of our clients with initial help during this crisis.

Source: Nonprofit submitted responses

Additional Information

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Organization Leadership

Organization Leadership


Greg Hazle

Executive Director

Gary Peters

President

...   Culture & Community


This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.


Culture & Community Score

100

out of 100

Boca Helping Hands has earned a passing score. This score has no effect on the organization's Star Rating. The organization provided data about how it listens to constituents (Constituent Feedback) (see report below).


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Culture & Community Report

100

of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people it serves:


Who are the people you serve with your mission? Describe briefly.

Clients that come to Boca Helping Hands are considered to be in the low to moderate income population. Many clients are currently unemployed or underemployed, seeking new opportunities. Our pantry program provides service to Palm Beach County residents who are at or below the poverty level.


How is your organization collecting feedback from the people you serve?

Other means


How is your organization using feedback from the people you serve?

To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, Other means


With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board, Our funders


How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?

Feedback from our clients is a more critical factor in determining how to enhance the impact of our programs.


What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from our clients


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

We recently opened our fifth pantry bag distribution site in west Delray Beach. This area was shown to be considered a Food Dessert, where people have limited access to economical food, fresh produce. We pinpointed this area by using a mapping process s based on demographic information collected from our clients. In our Job Training program, our Admission and Care Coordinators speak with our clients one on one. They help to find any impediments that are creating problems in their quest to complete one of our nine Job Training programs. Currently we are interviewing a pipeline of applicants to offer additional financial support while participating in some of our longer running classes.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Learn more about the methodology.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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